Courier

About This Role

Caring for packages and documents from pick-up to delivery is the core of this full-time Courier position, ensuring they reach their destinations safely and on time. This role is crucial for maintaining the company's reputation for excellence in the courier and logistics industry, suiting a reliable and professional individual who will be the face of the company to customers.

Responsibilities

• Collect parcels and documents from designated pick-up points and customers' premises in a timely and professional manner
• Transport packages safely and securely to their intended destinations using company vehicles
• Deliver items to customers whilst maintaining accurate records of all transactions and obtaining signatures where required
• Maintain a clean, organised and well-maintained delivery vehicle, including regular safety checks and fuel management
• Sort and organise parcels and documents according to delivery routes to ensure efficient distribution
• Handle cash and payment transactions accurately, maintaining financial records and reconciling daily collections
• Provide outstanding customer service, answering enquiries about deliveries and resolving any issues professionally and courteously
• Adhere to all traffic regulations and safety protocols to ensure safe driving practices at all times
• Utilise tracking systems and technology to monitor package status and provide customers with real-time delivery updates
• Report any damaged or missing items promptly and follow company procedures for incident documentation
• Maintain confidentiality and handle sensitive parcels with appropriate care and discretion

Requirements

• Valid driver's licence appropriate for the vehicle class being operated, with a clean driving record
• Proven experience as a courier, delivery driver or in a similar logistics role
• Excellent knowledge of the Metro Manila area, including local roads, traffic patterns and efficient route navigation
• Strong organisational and time management skills, with the ability to manage multiple deliveries efficiently
• Exceptional customer service skills with the ability to communicate professionally and courteously with clients
• Physical fitness and ability to lift, carry and handle parcels of varying weights safely
• Reliability and punctuality, with a strong commitment to meeting delivery deadlines
• Attention to detail in handling documentation, recording transactions and maintaining accurate records
• Honesty and integrity, particularly when handling cash and valuable items
• Ability to work independently and make sound decisions whilst also being a team player
• Proficiency in using basic technology, including mobile devices and tracking systems