About This Role
Caring for guests by performing a variety of spa services is the main focus of this Cosmetologist role at the “Spa at the Peak”. The position involves skin treatments, head spa services, facial massage, body treatments, skin care consultations, and chemical exfoliation.
Responsibilities
- Perform a wide variety of spa services, including skin treatments, facial massage, body treatments, skin care consultations, chemical exfoliation, and head spa service
- Develop and maintain positive, professional relationships with spa guests
- Have a working knowledge of all spa services, packages, promotions, and retail products
- Use sales techniques to maximize profits
- Educate guests about available products and recommend products for home use
- Continuously identify customer “wants” and “needs” to assist in the creation of spa menus, packages, or upgrades
- Maintain an organized approach to scheduled services by beginning and ending all treatments on time and to the satisfaction of the guest
- Follow procedures to ensure the security and proper storage of spa inventory and equipment
- Follow procedures to ensure the security of money, credit, and financial transactions
- Follow procedures to replenish supplies, inventory, uniforms, etc., in a timely and efficient manner
- Follow procedures to minimize misuse and breakage of supplies to ensure no reusable goods are wasted
- Keep work areas and outlying areas of the spa clean and free of clutter to guarantee a comfortable guest experience
- Communicate with the Spa Manager to execute daily operations, special events, and promotions while ensuring guest satisfaction
- Assess guest satisfaction, evaluate trends, resolve guest concerns or complaints, and make improvements accordingly
- Ensure all department, resort, and company policies, procedures, and safety rules are followed at all times
- Perform all other duties as assigned
Requirements
- Professional demeanor, positive attitude, and communication skills necessary to work with guests and associates at all levels
- Ability to develop an understanding of concepts, practices, pre-established guidelines, and procedures used by the company
- High school diploma or GED equivalent
- License and proper registration to practice Cosmetology in New York State
- Frequent manipulation of hands requiring sufficient finger dexterity
- Repetitive and regular motions using wrists, hands, and/or fingers
- Ability to maneuver objects up to 50 lbs.
- Consistent and frequent maneuvering and self-positioning
- Flexibility to work evenings, weekends, and holidays
