About the role
Skills Required
Primary (Must-Have):
- 10+ years of Business Analyst experience driving SDLC requirements and process flows
- Hands-on Customer Communications Management (CCM) expertise in OpenText Exstream or Quadient Inspire
- Mainframe environment knowledge for source data analysis and business validation
- Functional spec creation, Business Requirement Documents (BRDs), user stories, and RTM management
- Defect tracking, Root Cause Analysis (RCA), and production incident resolution
Secondary (Good to Have):
- User Acceptance Testing (UAT) coordination and test plan execution
- Data analysis and business rule validation for automated output generation
- Regulatory compliance management for customer communications, notices, and statements
- Cross-functional liaison experience between business, dev, QA, and production support
- Change management coordination and release support for critical deployments
Position Overview
We are seeking a seasoned Correspondence Business Analyst with 10+ years of experience to join a hybrid engagement in Columbus, GA (3 days onsite/week). Sitting within the Customer Communications Management (CCM) domain, this role serves as the key functional liaison between business stakeholders, dev, QA, and production support teams. The incumbent will lead end-to-end requirement gathering, impact analysis, and solution design across OpenText Exstream and Quadient Inspire platforms while leveraging mainframe knowledge for data validation—ensuring precise, regulatory-compliant execution of customer notices, statements, and communication workflows.
Roles & Responsibilities
- Gather, analyze, and document business requirements, functional specs, user stories, and BRDs for enterprise correspondence and communication templates
- Design and review correspondence solutions using OpenText Exstream and Quadient Inspire platforms while maintaining traceability
- Analyze mainframe source data and business rules to validate correspondence generation and support mainframe-based testing activities
- Create and execute test scenarios, manage UAT coordination, perform root cause analysis (RCA) on production defects, and implement corrective actions
- Manage change management workflows and monitor production processing to ensure full regulatory and corporate compliance during deployments
Benefits
Medical | Dental | Vision | 401(k)
EEOC Compliance
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
Disclaimer
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Pacer Group was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.