Corrections Officer

About This Role

This role involves performing a variety of technical and administrative duties. The person in this position supports the implementation and operation of network equipment, network applications, phone, and PC computer systems.

Responsibilities

• Answer, screen, and transfer calls to appropriate personnel
• Take messages and return phone calls as necessary
• Work with other IS Staff in a team approach to providing customer support services
• Accept requests for service, determine appropriate response, and troubleshoot problems
• Refer problems to appropriate staff for solution and follow up to assure problems have been resolved
• Maintain service records
• Implement and maintain PCs and related peripherals
• Acquire, install, configure, and upgrade PC systems and application systems

Requirements

• High School Diploma or equivalent
• One year of customer support experience using MS Word, Excel, Outlook, Internet, and Email
• Valid Colorado Driver’s license

Important Details

• Schedule: 40-hour work week, Monday through Friday, hours may vary with workload; occasional evenings/weekends (approximately once per month)
• Off-site travel: 5% to 32 remote locations to install or maintain equipment

Application Process

• Describe your experience level in providing customer support for technology
• Describe any special training you have had in computers, telephones, and/or personal skills
• Explain why you feel you would make a great Customer Support Specialist