About This Role
Training and developing employees in product knowledge, compliance, and customer service is the core of this corporate trainer role. It suits a candidate with experience in learning and development within a fast-paced environment, who can deliver engaging training sessions both virtually and in person.
Responsibilities
- Design, develop, and facilitate onboarding and continuous learning programs covering product knowledge, compliance, customer service, and soft skills
- Conduct engaging training sessions through virtual platforms, classroom instruction, and on-the-job coaching
- Identify learning needs through training needs analysis and implement solutions to address knowledge and performance gaps
- Develop and maintain high-quality training materials, including presentations, job aids, reference guides, and microlearning content
- Monitor and evaluate training effectiveness through assessments, competency evaluations, quality assurance scores, and other performance metrics, and continuously improve training programs
- Collaborate with cross-functional teams, including HR, Operations, Product, and Compliance, to ensure training content remains accurate and up to date
- Provide post-training coaching, mentorship, and ongoing support to employees to reinforce learning and improve performance
- Manage training schedules, attendance records, learning documentation, and training reports to ensure compliance and proper recordkeeping
Requirements
- Degree in Business, Finance, Education, Psychology, or a related field; equivalent work experience will also be considered
- At least 1–3 years of experience in learning and development, training, or facilitation
- Strong presentation and facilitation skills, with experience delivering both virtual and classroom-based training
- Proficient in using training platforms and tools such as Zoom, Microsoft Teams, Learning Management Systems (LMS), and basic e-learning authoring tools
- Data-driven mindset with the ability to measure training effectiveness, analyze performance metrics, and recommend improvements
- Excellent verbal and written communication skills in English and Filipino
- Willing to travel for field visits and conduct on-site coaching when needed
- Comfortable working in a dynamic, fast-paced environment
Nice to have:
- Experience in the lending, fintech, or financial services industry
- Proficiency in other Philippine dialects
About the Company
Skyro is a fast-growing fintech company based in the National Capital Region, Philippines, offering fair and accessible digital financial products. Founded in 2022, it is backed by Breeze Ventures, a global fintech company based in Singapore. Its Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC.
