About This Role
This corporate trainer role focuses on developing engaging training programs and creating clear processes to support teams across multiple locations. It suits a detail-oriented professional who thrives on improving consistency, developing employees, and driving operational excellence through training and documentation.
Responsibilities
- Develop, document, and maintain Standard Operating Procedures (SOPs) to ensure consistent execution across retail, warehouse, and eCommerce operations
- Design and deliver engaging training programs focused on onboarding, sales, customer experience, product knowledge, operational processes, and company standards
- Create and manage training materials including manuals, job aids, presentations, videos, and eLearning content to support employee development
- Partner with store managers, warehouse leaders, and eCommerce teams to identify training needs, operational gaps, and opportunities for improvement
- Support new store openings, product launches, system implementations, and process rollouts through on-site training and coaching
- Evaluate training effectiveness through observation, feedback, performance metrics, and ongoing field support while continuously improving training programs
- Reinforce company policies, procedures, safety standards, and operational expectations through consistent communication and training initiatives
- Collaborate with Operations, Human Resources, and Leadership teams to align training programs with company objectives and business goals
Requirements
- 3–6+ years of experience in corporate training, retail operations, SOP development, or a related field with a proven ability to improve performance through effective training and process documentation
- Strong written, verbal, and interpersonal communication skills with the ability to engage employees at all levels of the organization
- Experience developing SOPs, training materials, instructional content, and employee development programs
- Excellent organizational, project management, and problem-solving skills with strong attention to detail
- Ability to translate complex operational processes into clear, practical, and scalable training solutions
- Demonstrated ability to coach, mentor, and support employee development in both classroom and field environments
- Ability to work independently and collaboratively in a fast-paced, multi-location environment
- Proficiency in Microsoft Office including Word, PowerPoint, Excel, and Outlook
- Valid driver's license, reliable transportation, and willingness to travel up to 35% to support training initiatives and operational rollouts
- Ability to stand for extended periods and occasionally lift up to 40 pounds during on-site training and store support activities
