About This Role
This role focuses on delivering comprehensive training programs to all company locations, ensuring team members provide excellent customer service and maintain high standards of product quality and cleanliness. The Corporate Trainer monitors training progress, upholds brand standards, and fosters company culture across all sites.
Responsibilities
- Assess team member performance and identify training needs across all locations by collaborating with managers and the Support Center
- Play a key role in the New Store Opening Team by supporting new locations with store setup, training for new hires, and providing ongoing support
- Conduct on-the-job training to help new and existing employees, from baristas to managers, become familiar with daily operational procedures
- Assist with maintaining and conducting certifications for Store Trainers
- Perform internal store audits to ensure stores adhere to company and local food safety standards
- Adhere to and monitor employee compliance with the employee handbook, policies, and practices
- Take appropriate action to address employee issues and policy violations and immediately report all employee issues, complaints, and policy violations to the immediate supervisor
- Take initiative to create, lead, and encourage efficiency through new procedures and increasing the productivity of team members
- Support identification and development of future leaders among new team members and management
- Provide coaching and guidance to managers on training-related matters, covering operational procedures, guest service, and performance enhancement
- Promote a culture of continuous learning and development
Requirements
- Strong organizational skills with the ability to prioritize tasks effectively
- Experience in project coordination with a focus on meeting deadlines
- Quality-minded with keen attention to detail
- Expertise in calendar management, particularly with Outlook Calendar
- Excellent verbal and written communication skills
- Must be dependable and willing to work overtime when needed
- Ability to maintain confidentiality and handle sensitive information with discretion
- Strong attention to detail and problem-solving abilities
- Computer skills, including SharePoint and Microsoft Office 365
- Previous experience training or mentoring employees
- Excellent communication skills, with the ability to present information clearly and effectively to diverse audiences
- Highly organized, self-motivated, and skilled at managing time efficiently
- Flexibility in working hours is essential to support restaurant operations and meet team needs while adhering to deadlines
