About This Role
This role focuses on developing and delivering high-quality training content using various tools and formats, ensuring it is engaging, easy to understand, and memorable. The Corporate Trainer acts as a primary resource for managers and their teams, enabling them to solve business problems using company-provided tools and processes. They create and maintain training programs and reference materials, delivering instruction online, in classrooms, or through pre-recorded sessions.
Responsibilities
- Develop course and reference content, working with Serv-U and external Subject Matter Experts
- Develop content and delivery to support implementation of new programs, tools, and processes
- Develop content and delivery to solve new or current business needs
- Develop training programs that are aligned with Serv-U University strategic goals
- Create training programs using various learning methodologies, relevant media, and materials to enable effective learning and retention
- Proactively work with the Serv-U team to evaluate, refine, or define training initiatives for continued program growth and development based on current needs and business drivers
- Utilize Serv-U social media tools such as Yammer to share learning opportunities and promote learning capabilities to solve current work challenges
- Document, organize, and make available to Serv-U managers and teams, primary and supporting materials for reference and training problem resolution
- Maintain up-to-date materials within Serv-U University Library
- Maintain and update the Visual Work Instructions, Certification Knowledge, Merchandising, Projects, Continuous Improvement Assessments, Store Assessments, etc.
- Create reference materials from training materials as needed to provide focused learning experiences
- Create online and in-person training programs that inspire learning and application of Serv-U processes and tools
- Collaborate with Flagship Store for experiential learning as appropriate
- Conduct training sessions covering specified areas such as on-the-job training and refresher training
- Assist employees with problems concerning "how to" perform specific tasks related to their positions
- Develop customized training plans to address specific needs
- Perform as a first-line resource for Serv-U team managers and team members to provide source materials to enhance specific learning needs
- Utilize project management principles to help coordinate training logistics, ServU’s University updates and enhancements, and effective resource scheduling
- Assist the effective administration and ongoing development of the Store Manager Training program
- Participate in corporate learning events, participating in the design and planning
