About This Role
Developing people and bringing a brand to life is at the heart of this Corporate Trainer role. You will partner with franchisees to deliver engaging training, reinforce brand standards, and ensure a consistent, exceptional guest experience across all locations. This position suits someone who wants to help spread ice custard and happiness, one scoop at a time.
Responsibilities
- Develop, maintain, and enhance training programs, support materials, and operational resources, including System Manuals, training guides, webinars, execution guides, training aids, and Rita’s Online University (ROU)
- Design, develop, and maintain e-learning courses and digital training resources using Rita's Online University (ROU) and instructional design tools such as Articulate 360
- Facilitate and support training for new franchisees, managers, and shop employees through in-person, virtual, and field-based training programs
- Support the implementation and execution of new products, operational initiatives, equipment rollouts, and system-wide programs
- Maintain the Cool University training facility, including equipment, product inventory, classroom spaces, and training resources
- Demonstrate expertise in all operational systems, processes, and procedures required to successfully operate a Rita’s franchise location
- Assist with the development, testing, and validation of operational standards, procedures, and best practices
- Partner cross-functionally with Operations, Marketing, IT, Supply Chain, and R&D on training and operational initiatives
- Support new shop openings, transfers, retraining efforts, and other field support activities as needed
- Assist with the administration, tracking, and reporting of training programs and trainee progress
- Provide day-to-day operational support to franchisees, training shops, and internal departments
- Complete special projects and assignments as directed by management
- Coordinate and conduct product testing and evaluations, including shelf-life, package integrity, overrun, yield, melt, weights and measures, operational feasibility, quality assurance, and guest experience assessments
- Collaborate with cross-functional departments to create weekly Fundamentals videos that reinforce company culture, communicate business priorities, share best practices, and support franchisee and employee engagement
- Perform other duties as required, directed or assigned
Requirements
- Bachelor's degree preferred or equivalent combination of education, restaurant, retail, franchise, or multi-unit operations experience
- Minimum 1-3 years of training, operations, restaurant, retail, or franchise support experience preferred
- Experience developing and delivering presentations and training programs
- Strong facilitation, communication, and relationship-building skills
- Valid driver's license, insurance and ability to travel as needed
- Working knowledge of food safety and sanitation practices
- Ability to learn, operate, and train others on all equipment used in shop operations
- Strong organizational, project management, and problem-solving skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual training platforms
- Experience developing and maintaining e-learning content using instructional design software
Nice to have:
- ServSafe certification
- Articulate 360 (Storyline and Rise) experience
Important Details
- Physical duties: may be required to taste the products; must be able to stand and walk for extended periods of time; must be able to lift and carry up to 50 pounds; must be willing and able to operate and maintain all equipment used in shop operations; must be able to perform repetitive tasks, including scooping, stirring, lifting, and product preparation
About the Company
Rita's is an iconic treat brand with a serious sweet tooth for great people who want to help spread ice custard and happiness, one scoop at a time.
