Corporate IT Support Engineer

About This Role

This foundational role involves building, maintaining, and owning the day-to-day IT operations for the company's new London Receiving Center. The Corporate IT Engineer will be the first dedicated IT presence at the site, working closely with the global Corporate IT team. The role suits a hands-on, self-directed individual who will be the local expert for everything from network infrastructure and physical security systems to end-user support and vendor coordination.

Responsibilities

• Own day-to-day IT operations for the London Receiving Center, including network, endpoints, physical security, and communications infrastructure
• Serve as the on-site point of contact for all IT support requests, troubleshooting hardware, software, and connectivity issues with urgency
• Coordinate with UK circuit providers (fiber, WAN) and local vendors for installation, maintenance, and issue resolution
• Support the physical buildout of the facility, including cabling, camera and access control installations, switch racking, and IDF setup, in coordination with the global network team
• Deploy, configure, and manage workstations, laptops, tablets, label printers, barcode scanners, and mobile devices for all London employees
• Manage device lifecycle, including procurement, imaging, provisioning, refresh, and decommission, in line with global standards
• Support onboarding of new hires with timely equipment setup, account provisioning (Okta, Google Workspace, Slack), and orientation to systems
• Operate and maintain the IP camera system (Cisco Meraki MV) for chain-of-custody coverage across grading and receiving operations
• Manage access control systems, including card readers, door controllers, HID credentials, and support day-to-day access provisioning and revocation
• Coordinate with the global Physical Security team on compliance, audits, and system upgrades

Important Details

• Schedule: 5 days per week on-site

About the Company

Collectors is a leading creator of innovative technology that provides value-added services for collectors worldwide. They grade, authenticate, vault, and sell millions of record-setting collectibles, modernizing and digitalizing the process to help collectors pursue their passions. Their services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia, with subsidiaries including PSA, PCGS, Beckett, SGC, and Card Ladder. Since its founding in 1986, the company has graded and authenticated millions of items and employs more than 3000 people across its headquarters in Santa Ana, California, and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.