About the role
As a Corporate Credit Specialist, you will manage credit cases by speaking directly with Corporate Card Members & Program Admin through inbound, outbound calls and emails. You will analyze credit situations, negotiate appropriate solutions, and deliver exceptional customer service while protecting American Express from credit risk.
This is a client-facing credit operations role requiring regular outbound calls with Corporate Card Members across Australia/New Zealand, Singapore and Hong Kong. It is not a back-office credit analysis role.
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Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
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Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.
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Fluent in English (written and spoken), Cantonese and Mandarin for Singapore and Hong Kong markets.
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Prior experience in customer service, call centers, hospitality, or sales is preferred. We also welcome fresh graduates who have demonstrated strong communication skills and exposure to customer interactions.
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Experience in credit, risk, collections, or related financial services operations is an advantage.
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Experience supporting premium or corporate clients, preferably across ANZ, Singapore, and Hong Kong markets.
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Strong analytical, problem-solving, and negotiation skills.
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Excellent customer service, communication, and relationship management skills.
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Team player with a positive attitude and growth mindset.
Compliance Language:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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