Coordinator, Student Success & Retention

About This Role

This dual-function role involves both direct student interaction and data analysis to support student success and retention. The coordinator provides success coaching to students flagged through early alert systems and manages the division's coaching data tracking, ensuring timely and informed decisions by leadership.

Responsibilities

• Coach students flagged via Watermark early alerts or EdSights who have no assigned success coach, contacting them within 48 hours of every alert and making same-day calls for high-risk flags
• Conduct needs assessments using the Division's four-pillar model: Motivation, Belonging, Academic Preparedness, and Emotional Well-Being
• Connect students to resources such as Knack tutoring, Celt Food Pantry, Financial Aid, Counseling, and Dreams.US
• Log all contacts in Watermark SS&E within 24 hours and book the next appointment before the student leaves
• Serve as a full member of the coaching team and escalate non-responsive students to the Retention Task Force after three failed outreach attempts
• Conduct a weekly Monday data pull across Watermark SS&E, EdSights, Knack Tutoring, and the Who's Next walk-in kiosk, identifying unresolved alerts, unlogged contacts, and coverage gaps
• Cross-reference platforms to surface students falling through the cracks, such as those who visited Who's Next but never booked a session or responded to EdSights but were never followed up with
• Identify population-level patterns, such as which courses, majors, or student groups generate disproportionate alerts, and flag structural issues to the Executive Director
• Prepare a monthly coaching coverage report, including unique students coached, alert response rates, caseload distribution, session note compliance, and EdSights-to-Watermark conversion rate

Requirements

• Bachelor's degree in Higher Education, Psychology, Counseling, Social Work, Education, or a related field
• 1–3 years in higher education student services, coaching, advising, or case management
• Demonstrated ability to build trust quickly with students in distress, as a meaningful first connection is often required within 48 hours of a crisis flag
• Proficiency in data entry, data tracking, and identifying the broader patterns that data reveals, with comfort in pulling weekly platform reports and spotting trends as well as sitting across from a student during an initial coaching session
• Organized and deadline-driven, with the ability to consistently complete the Monday data pull, a non-negotiable weekly commitment on which the entire coaching team depends
• Experience with student success platforms, such as Watermark SS&E, EdSights, or equivalent systems, or a demonstrated ability to learn new technologies quickly
• Commitment to the Catholic and Basilian mission of UST and to the holistic development and success of every Celt