This patient care coordinator role is responsible for increasing physician efficiency and improving the patient experience by serving as the primary contact for patients at the clinic. The coordinator handles both clinical and administrative questions, coordinates physician schedules, and manages various scheduling and follow-up tasks. The position requires an excellent working relationship with physicians and the ability to treat patients with respect, privacy, and kindness.
Responsibilities
Provide primary administrative support for a physician's clinic and patients
Manage the provider's schedule (both clinic and OR) to proactively resolve conflicts, optimize efficiency, and maximize customer service
Handle all patient telephone calls in a timely manner, including obtaining answers from appropriate resources and following up with patients
Identify and resolve any scheduling issues to ensure efficient use of time and optimized patient experience
Perform and/or support the scheduling of surgeries, ensuring all pre-operative paperwork, forms, and tests are completed timely
Perform and/or support the scheduling of follow-up clinic visits for patients
Perform and/or support the scheduling of lab, radiology, and other testing as requested by providers, coordinating with various centers and communicating with patients
Greet patients, escort them into exam rooms, obtain vital signs, weight, height, and history of chief complaint for visits, and complete documentation in patient charts as necessary
Report relevant information requiring immediate attention to the provider as appropriate
Regularly meet with providers (physician, PA, nurse, et al.) to review overall status, resolve patient or scheduling issues, and review upcoming activities
Stock supplies or notify appropriate individuals to stock supplies in assigned physician's examination rooms as needed
Create charts for new patients, update charts for established patients, and ensure all charts are complete prior to patient clinic visits as needed
Track provider dictation to ensure notes are received for all clinic visits and surgeries
Obtain external medical record documentation by contacting referring physician or other provider offices and ensuring timely receipt and filing
Access NextGen, Affinity, Medic, IMPAC, and other applicable practice management systems to schedule patients and obtain documentation and patient data
Distribute and review financial assistance packets and assist patients/responsible parties with the application process as appropriate
Refer complex or non-compliant patient financial issues to the Manager or Financial Specialist
Assist in researching and obtaining accurate patient insurance information as requested by the billing office
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Fulfill appropriate requests for other duties as assigned by the site manager or providers
Act as a resource to office staff, using skills and experience to anticipate requirements and guide less experienced staff
Exhibit behaviors and actions that create a high level of patient/customer satisfaction, positive patient/customer relations, and respect for patient rights, needs, and confidentiality
Demonstrate effective communication and human relations skills that promote harmony and teamwork
Present behaviors and actions that maintain the hospital's credibility, integrity, and positive image
Demonstrate behaviors and actions that support the mission, goals, and operations of the hospital and contribute to continuous service improvement
Assist with special projects as assigned
Accurately interpret and communicate Human Resources Policies and Procedures
Exhibit flexibility, adapting readily to changes in the work environment or work schedule
Maintain a positive attitude, even during periods of stress
Assume responsibility for professional growth and development
Comply and adhere to all CSV policies
Maintain positive attendance and communicate in advance any absence from work
Adhere to all patient and environmental safety policies and procedures
Engage in sustainable practices, reducing environmental impact, waste, and greenhouse gas emissions, and improving knowledge regarding sustainable practices
Requirements
High school diploma or equivalent
Medical terminology required
Computer knowledge, with experience in Windows environment, specifically Microsoft Office Word and Excel
Keyboarding skills and ability to operate general office equipment skills required
Ability to read and write in English
One (1) year of experience in a related health care field required
Nice to have:
Bilingual in Spanish preferred
Three (3) years of experience in a related health care field preferred
Important Details
Schedule: 5 Days - 8 Hours
About the Company
Our mission is to further CSV as a leader in healthcare and sustainability for the betterment of the community we serve.
