About the role
About Our Client
The organization operates in the specialty pharmaceutical support sector, focusing on removing barriers to care so that patients can access, afford, and adhere to necessary therapies for improved quality of life. It leverages expertise in pharmaceuticals, payer systems, and hub services to deliver solutions that enhance both brand and patient outcomes. The company integrates advanced technologies to streamline processes such as patient onboarding, qualification, and adherence, operating a centralized, non-commercial specialty pharmacy facility outside Dallas, Texas.
About the Opportunity
The Coordinator, Patient Access (Care Coordinator) role is focused on facilitating patient access to specialty therapies by managing communications and processes that support patient onboarding and adherence. This position plays a critical role in ensuring patients receive timely assistance and resolving inquiries to support therapy continuation, thereby directly impacting patient experience and outcomes.
Responsibilities
Handle inbound and outbound calls to address patient and provider needs with one-call resolution where possible.
Report adverse events within required timeframes.
Accurately create and update referrals and applications, staying informed on policy and procedural changes.
Investigate and resolve patient and physician inquiries promptly.
Enter detailed data into proprietary software during calls.
Conduct outbound calls for patient follow-ups and confirmations.
Provide high-quality customer support with empathy and effective communication.
Coordinate with patient referral sources to process new applicants.
Manage patient accounts from initial contact through final approval or denial.
Prioritize multiple assignments and work with urgency.
Educate and support patients during calls to enhance their experience.
Requirements
High School Diploma, GED, or equivalent experience.
1-3 years of related experience preferred.
Customer service experience preferred.
Knowledge of call center or customer service processes preferred.
Understanding of Medicare, Medicaid, and commercial payer policies preferred.
Familiarity with diagnostic medical expense and Medicare administrative contractor practices preferred.
Knowledge of medical, supplemental, and pharmacy insurance benefits preferred.
Strong written and oral communication, mediation, and problem-solving skills.
Ability to connect effectively with patients, caregivers, and providers.
Flexibility, persistence, creativity, empathy, and trustworthiness.
Proficient computer skills including data entry and MS Office.
Pay Range and Compensation Package
Hourly range: $17.90 to $25.80.
No bonus eligibility.
Benefits & Perks
Medical, dental, and vision coverage.
Paid time off plan.
Health savings account (HSA).
401(k) savings plan.
Access to wages before payday with myFlexPay.
Flexible spending accounts (FSAs).
Short- and long-term disability coverage.
Work-life resources.
Paid parental leave.
Healthy lifestyle programs.
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
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