This role provides assistance with addressing conflicts between employees through conflict resolution interventions and educational workshops. The Ombudsman/Hearing Officer (OHO) is also responsible for hearing and rendering decisions on grievances involving policy violations and other employee concerns, acting as a neutral third party.
Responsibilities
Provide interpretation, advice, and counsel to all employees by responding to telephone, email, and in-person inquiries to assist with Human Capital Management (HCM)-related programs, processes, and procedures
Listen to employee concerns as a neutral third party and attempt to resolve employee conflicts at the lowest possible level
Provide an avenue for employees to express concerns, and assist individuals with exploring and developing alternatives to addressing institution-related interpersonal conflicts, disagreements, and organizational complaints in an an informal setting
Investigate issues and assist the complainant with the steps necessary for resolution
Review and investigate employee complaints in order to resolve issues prior to moving forward to the grievance process
Review employee complaints and grievances for clear policy violations and forward to appropriate administrator or department for action
Hear and evaluate testimony and evidence, neutrally, to determine case facts for grievance administration (on issues related to performance appraisals, discipline/termination, and other terms/conditions of employment)
Provide information and assistance to individuals regarding issues of bullying and professional conduct
Render appropriate written decisions for grievances in a fast-paced, highly complex, and diverse environment
Design, communicate, implement, administer, and monitor training, programs, and projects to ensure compliance, track operational efficiency, and identify opportunities for improvement
Partner with HCM leaders and leaders across the district to jointly develop, recommend, and/or amend policies, regulations, processes, and tools
Assist with designing and developing a variety of reports, analyses, and presentations for senior management, aligning department initiatives with the district’s goals and objectives
Benchmark the effectiveness of HCM efforts and programs and ensure best practices are implemented by staying informed of leading trends and issues
Perform all other tasks and duties as assigned
Requirements
Bachelor’s degree in Human Resources or related field (or Bachelor’s degree in another field with commensurate HR experience)
Previous school district experience, preferably in the state of Texas
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Tailored applications submitted
Seven (7) years of directly related experience (human resources, employee relations, labor relations, mediation/conflict resolution, Title IX, EEO)
Strong analytical, investigative, conflict resolution, and critical thinking skills to apply logic to complex matters and render written decisions supported by evidence and aligned with District policy/goals
Ability to demonstrate excellence in English writing
Decisive self-starter who exercises good judgment
Ability to demonstrate a strategic, consultative approach to resolving HCM-related issues within employee relations
Proven ability to present a positive image for the district, maintain professional demeanor, provide effective customer service, and make good decisions
Knowledge of current rules, policies, regulations, laws, principles, and practices related to human resources
Knowledge of current and emerging legislation, issues, and trends as appropriate to Title IX and EEO
Ability to safeguard sensitive and confidential information from intentional or unintentional disclosure
Ability to organize and coordinate multiple tasks and to work under time pressure to meet deadlines
Proven proficiency in using Microsoft Office Professional and other HR software
Ability to communicate clearly and effectively, both orally and in writing, at all levels, including the Board
Important Details
Schedule: 226 days
Application deadline: August 25, 2026
About the Company
The Human Capital Management department is located in Dallas.
The Dallas Independent School District is “one of the nation’s fastest improving school districts,” according to the Council of the Great City Schools.
