This role involves managing and coordinating administrative tasks for the Entertainment Business Unit, ensuring smooth daily operations. The coordinator handles office tasks, schedules staff, and supports ticketing functions, providing information to guests before and during events.
Responsibilities
Ensure day-to-day office administrative tasks related to the Entertainment BU, such as scheduling staff and handling internal systems and processes.
Perform administrative duties as required, assisting Management with the preparation of various forms and reports.
Adhere to all company policies and procedures.
Assist in generating agendas, taking and distributing meeting notes.
Provide a high level of guest service by engaging guests, answering questions, resolving issues, making thoughtful recommendations, and identifying opportunities to personalize each experience.
Provide a vital resource for guests with a deep understanding of all ticket packages, policies, procedures, and possible discounts.
Through a personalized approach, assist guests interested in purchasing tickets with all aspects of their decision-making process.
Enhance guests’ experiences by informing them of all additional products and activities throughout.
Guide guests through the ticketing purchase process on all possible sales channels.
Manage the ticket-scanning process with skill, maintaining accurate ticket scans for all guests entering COD with an awareness of the overall flow of guests through venue entrances.
Ascertain and resolve guest concerns, requests, feedback, and/or complaints in a timely, courteous, and informed manner, escalating guest concerns to management as necessary.
Follow proper cash handling procedures and reconcile daily transactions.
Work regular weekly shifts, including days, weekends, public holidays, and evenings as assigned.
Contribute to the continual improvement of the box office program through feedback to management and participating in regular team development initiatives.
Perform other duties as necessary or required by management.
Previous experience in ticket selling, cash handling, and credit card transaction experience preferred.
Bachelor's Degree in Hospitality, Event management, Business administration, or any other related field is beneficial.
Ability to work quickly and understand priorities.
Excellent communication skills via all forms, including telephone, written, online, and face-to-face.
Good computer skills with working knowledge of Microsoft Office.
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Experience of working with ticketing databases is a plus.
Exceptionally strong organization skills and work ethic needed.
Ability to perform under pressure and problem solve quickly, raising concerns in a professional manner.
Ability to work nights, weekends, and public holidays.
Ability to work shifts, particularly late night.
Open to flexible and changing working week schedules.
Displays a high commitment to delivering results.
Communicates effectively.
Maintains a positive attitude and a genuine interest in helping others.
Maintains a very high standard of personal presentation at all times.
Able to interact and develop relationships with co-workers, contribute ideas and viewpoints, and adapt to changing circumstances and expectations.
Consistent attendance and punctuality.
Displays the highest level of integrity.
Self-motivated and approachable.
Important Details
Schedule: flexible, including evenings, weekends, and public holidays
About the Company
The company requires staff who can perform in a fast-paced, dynamic work environment.
In Macau, Melco Resorts & Entertainment currently operates City of Dreams Macau, our flagship integrated entertainment resort and home of The House of Dancing Water, the world's largest water-based performance; Altira Macau, a Forbes-Five-Star luxury hotel; and Mocha Clubs, the largest non-casino based operations of electronic gaming machines in Macau.
