This role involves managing and coordinating various administrative tasks to ensure the smooth operation of the Entertainment Business Unit. The coordinator handles daily office tasks such as answering phone calls, responding to emails, and scheduling staff. The position also supports the ticketing office with purchasing and upgrading tickets and providing information to guests before and during events.
Responsibilities
Ensure day-to-day office administrative tasks related to the Entertainment Business Unit, such as scheduling staff and handling internal systems and processes
Perform administrative duties as required, assisting Management with the preparation of various forms and reports
Adhere to all company policies and procedures
Assist in generating agendas, taking and distributing meeting notes
Provide a high level of guest service by engaging guests, answering questions, resolving issues, making thoughtful recommendations, and identifying opportunities to personalize each experience
Provide a vital resource for guests with a deep understanding of all ticket packages, policies, procedures, and possible discounts
Through a personalized approach, assist guests interested in purchasing tickets with all aspects of their decision-making process
Enhance guests' experiences by informing them of all additional products and activities
Guide guests through the ticketing purchase process on all possible sales channels
Manage the ticket-scanning process with skill, maintaining accurate ticket scans for all guests entering COD with an awareness of the overall flow of guests through venue entrances
Ascertain and resolve guest concerns, requests, feedback, and/or complaints in a timely, courteous, and informed manner, escalating guest concerns to management as necessary
Follow proper cash handling procedures and reconcile daily transactions
Contribute to the continual improvement of the box office program through feedback to management and participating in regular team development initiatives
Perform other duties as necessary or required by management
Requirements
Previous experience in ticketed tourist attractions, casino gaming, or a hotel resort environment preferred
Previous experience in ticket selling, cash handling, and credit card transaction experience preferred
Bachelor's Degree in Hospitality, Event management, Business administration, or any other related field is beneficial
Ability to work quickly and understand priorities
Excellent communication skills via all forms, including telephone, written, online, and face to face
Good computer skills with working knowledge of Microsoft Office
Millions of jobs, with real people getting hired every day
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Verified job listings
1,000,000+
Tailored applications submitted
Experience of working with ticketing databases is a plus
Exceptionally strong organization skills and work ethic needed
Ability to perform under pressure and problem-solve quickly, raising concerns in a professional manner
Ability to work nights, weekends, and public holidays
Ability to work shifts, particularly late night
Open to flexible and changing working week schedules
Displays a high commitment to delivering results
Communicates effectively
Maintains a positive attitude and a genuine interest in helping others
Maintains a very high standard of personal presentation at all times
Able to interact and develop relationships with co-workers, contribute ideas and viewpoints, and adapt to changing circumstances and expectations
Consistent attendance and punctuality
Displays the highest level of integrity
Self-motivated and approachable
Important Details
Schedule: flexible, including evenings, weekends, and public holidays
About the Company
The company requires the ability to perform in a fast-paced, dynamic work environment.
