About This Role
Coordinating daily quality checks for key international flights, both in-house and on the field, is the core of this role. The Airline Coordinator maintains communication between management and customer service, assigns drivers, and ensures timely and safe catering of all flights. This position suits a detail-oriented individual who can troubleshoot issues and ensure compliance with various regulations.
Responsibilities
- Maintain effective communication and coordination with and between LSG Sky Chefs' management and Customer Service personnel and airline ramp and operations personnel
- Assign and dispatch drivers, reassigning as necessary
- Stay informed of flight activity, schedule and gate changes and act accordingly
- Ensure timely and safe catering of all flights
- Troubleshoot and resolve issues and elevate to management as needed
- Keep management informed of area activities and of any significant problems
- Assume other related duties as required or assigned
- Use various quality forms for AA daily and report daily feedback of all AA flight checks discoveries
- Ensure compliance with customer specifications, quality standards, FDA, HACCP, SOP and other regulations
- Ensure on-time delivery and accurate production and/or catering of all flights
- Monitor and assist in ensuring compliance with HACCP and ramp safety SOP
- Perform other duties as assigned
Requirements
- Ability to work a 24/7 work schedule to ensure customer requirements and needs
- Ability to read, write, and speak English
- Strong analytical, verbal, written, interpersonal and organizational skills
- Ability to interpret and comprehend Menu and Flight Galley Specifications
- Interpersonal communication and customer service skills with a high level of professionalism
- Ability to apply safety standards and guidelines: follow all Ramp Safety, AOA Safety & Security Rules and Regulations
- Ability to work in extreme heat and/or cold environment
- Ability to walk/stoop/bend/stand for entire work shift
- Good organizational skills and adaptable to frequent changes
- Ability to use fingers & hands to handle equipment
- Flexibility to work in a 24/7 environment (including nights, weekends, holidays subject to change)
- High School Diploma or equivalent
- Valid driver’s license with safe driving record; CDL a plus
- Successful completion of on-the-job driver training program and obtainment of a SIDA and Customs Seal
- Must be in current position for 60 days
- Good attendance record
- Ability to work under pressure while maintaining composure
