About This Role
This Coordinator role focuses on promoting an excellent customer experience by overseeing a team of Associates at the front of the store. The successful candidate will lead by example, engaging with customers, maintaining store organization, and fostering a positive environment.
Responsibilities
- Promote an excellent customer experience
- Oversee a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs
- Lead by example by engaging and interacting with all customers
- Maintain a clean and organized store
- Role model outstanding customer service
- Create a positive internal and external customer experience
- Promote a culture of honesty and integrity; maintain confidentiality
- Take an active role in training and mentoring Associates on front end principles
- Train and coach Associates on personalizing the customer experience while promoting loyalty programs
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Ensure Associates execute tasks and activities according to store plan; prioritize as needed
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
- Provide and accept recognition and constructive feedback
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Other duties as assigned
Requirements
- Available to work a flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail experience
- 6 months of leadership experience
Benefits
- Associate discount
- Employee Assistance Program (EAP)
- Smoking cessation program
- Bereavement leave
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
Those who meet service or hours requirements are also eligible for:
- 401(k) match
- Medical/dental/vision insurance
- Health Savings Account (HSA)
- Health care Flexible Spending Account (FSA)
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick leave
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
About the Company
TJX Companies, a Fortune 100 company and the world's leading off-price retailer, includes brands like TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. The company offers opportunities for growth, exploration, and achievement within its vibrant team across global Home Offices, Distribution Centers, and Retail Stores.
