About This Role
Caring for the public in an emergency is the core of this role, which handles 999 fire calls and mobilises the right fire and rescue response. The role suits a calm, resilient person who can make quick decisions under pressure and work in a fast-paced, safety-critical environment.
Responsibilities
- Listen carefully, ask the right questions, and reassure callers
- Accurately record critical information in real time
- Share clear, precise information with colleagues and emergency service partners
- Support a coordinated response in fast-moving, time-critical situations
- Stay calm under pressure, making quick, confident decisions when it matters most
- Be resilient, remaining focused during challenging situations and conversations
- Work at pace, listening, thinking, speaking, and typing simultaneously
- Maintain accuracy and attention to detail in a time-critical environment
- Adapt quickly to changing situations while following established procedures
- Work confidently in a structured environment, ensuring consistency and safety
Requirements
- Strong communication, listening, and telephone skills
- Ability to stay calm and make accurate decisions under pressure
- Excellent attention to detail and accuracy in a fast-paced, time-critical environment
- Ability to use multiple systems while listening to callers, communicating clearly, and accurately recording information in real time
- Ability to follow structured processes and adapt to changing situations
- A positive approach to learning, feedback, and continuous development
- Able to work effectively both independently and as part of a team
- GCSE (or equivalent) in English and Maths
- Typing speed of 40 wpm (reasonable adjustments available)
- Minimum age for shift work for insurance purposes: 18
- Standard DBS check required
Benefits
- Structured training, ongoing development, and clear career progression
- Local Government Pension Scheme
- 29 days annual leave (pro rata)
- Health and wellbeing support
- Free uniform
- Onsite parking
- A supportive and inclusive workplace built on integrity, respect, honesty, and accountability
- Company pension
- Sick pay
Important Details
- Start Date: 14th January 2027
- Schedule: 24/7 service covering 365 days of the year, working 12-hour shifts on a 4 on / 4 off pattern, including days, nights, weekends, and bank holidays
- Contract: Permanent