About This Role
Operating the control room during events at 3Arena, this role involves comprehensive monitoring, incident management, and coordination with various teams to ensure event safety and smooth operations. It suits an experienced control room professional with strong problem-solving and communication skills.
Responsibilities
- Complete all pre-show checks in accordance with the Control Room Pre-Show Checklist
- Issue radios and bodycams to relevant personnel as required
- Distribute pre-show paperwork to the Fire Officer and security teams
- Issue security equipment (e.g., wands, loudhailers, stab vests) as necessary
- Monitor all radio channels throughout the event
- Respond promptly to all radio calls and effectively manage any incidents that arise
- Use the Ticketmaster TM1 system to monitor event attendance in real time
- Monitor and operate the CCTV system continuously
- Log all issues on venues computerised event management system
- Ensure that the Fire Officer and security teams complete all required pre-event log sheets
- Liaise with An Garda Síochána as necessary for incident support, and inform them when the event is nearing its conclusion so road closures can be implemented
- Monitor the flow of incoming patrons and alert management to any build-up at entry points
- Observe patrons on entry to ensure prohibited items (e.g., alcohol) are not being brought in
- Identify groups or individuals suspected of attempting entry without tickets and notify external security accordingly
- After the event, ensure the venue is fully cleared of patrons, including checking all toilets to confirm no one is trapped or suffering from a medical condition
- Ensure all issued equipment is returned to the Control Room, and place radios and bodycams on charge for the next event
- Download all bodycam footage to the designated hard drive in the Control Room for evidential storage
- Forward any customer complaints received during the performance to production for review
- Be familiar with all emergency procedures and execute the appropriate actions if required
- Ensure that parking restrictions are observed throughout the event
- Report any technical or facilities-related faults to the appropriate team during the performance
- Undertake any other reasonable duties as requested by management
Requirements
- Proven experience in a control room environment
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Ability to remain calm under pressure, with strong prioritisation and problem-solving skills
- Excellent interpersonal and communication skills, both verbal and written