Control Room Operator

About This Role

Working as part of the control room team, the Control Room Operator ensures the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network. This role suits an individual with experience in an operational control room environment.

Responsibilities

• Support and direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements
• Accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents
• Ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms
• Ensure accurate recording of network occupancy through use of bespoke databases
• Ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms
• Comply with Connect Plus policies and procedures as detailed in operational plans and HR standards
• Work to agreed business performance and quality standards
• Build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan

Requirements

• Experience of working in an operational control room, in an emergency services or National Highways environment
• Experience of working in an environment involving the time-critical deployment of resources
• Experience of working in a performance driven environment
• Excellent communication skills, both oral and written
• Aptitude for effective problem solving

Important Details

• Locations: Dartford, with South Mimms as a resilience fallback; may be required to travel to and work at other locations to meet operational demand

About the Company

Egis is a leading global consulting, construction engineering and operating firm. They work with clients across transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 25,000 employees in over 120 countries. In the UK, they deliver iconic projects that connect people, protect the environment, and meet emission reduction targets.