Control Room Operator

About This Role

Working as part of a dedicated security team, the Control Room Operator supports the safety and security of a luxury estate through effective monitoring and incident management. This role involves monitoring CCTV systems, managing access control, responding to security incidents, and maintaining accurate records.

Responsibilities

• Monitor CCTV systems to maintain the security of the estate and respond appropriately to security breaches
• Accurately record and report all incidents in accordance with established procedures
• Manage the issue and return of security keys, access cards, and visitor passes
• Ensure compliance with company policies and Health & Safety regulations
• Follow all Standard Operating Procedures (SOPs) and security protocols
• Maintain professionalism, discretion, and confidentiality at all times
• Work collaboratively with colleagues and supervisors to deliver an efficient security service
• Provide cover for colleagues during periods of absence as required
• Undertake any other duties requested by management within the scope of the role

Requirements

• Previous experience in a security control room or similar security environment
• Experience monitoring and operating CCTV surveillance systems
• Valid SIA CCTV Licence
• Highly computer literate with good knowledge of Microsoft Office
• Excellent communication and report-writing skills
• Strong attention to detail and ability to remain calm under pressure
• Professional, reliable, and able to maintain strict confidentiality

Benefits

• Professional and supportive working environment
• Training and ongoing development opportunities

About the Company

This company supports a luxury estate, where security, discretion, and operational excellence are at the heart of everything they do.