Control Room Operator

About This Role

As a Control Room Operator, you will play a vital role in monitoring security systems and ensuring that alarm activations and incidents are handled quickly, accurately, and professionally. This position suits individuals who are alert, reliable, and able to stay calm under pressure while working in a fast-paced environment.

Responsibilities

• Monitor incoming alarm and CCTV signals from multiple client sites.
• Respond to alarm activations by contacting emergency services, keyholders, and relevant contacts where required.
• Communicate clearly and professionally when handling incidents.
• Accurately record incidents, actions taken, and outcomes.
• Follow established procedures to ensure appropriate responses to all situations.
• Work collaboratively with colleagues to maintain effective 24/7 security monitoring and response.
• Make quick, informed decisions while remaining calm and focused under pressure.

Requirements

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• The ability to remain calm and make decisions under pressure.
• Good IT skills and confidence using computer-based systems.
• A reliable, professional, and responsible approach to work.
• The ability to work effectively as part of a team.
• Flexibility to work the required shift pattern, including evenings and weekends.

Nice to have:

• Previous experience in security, customer service, emergency response, or a similar environment would be advantageous, but full training will be provided.

Benefits

• Full training and ongoing development.
• Career progression opportunities.
• Overtime opportunities.
• Access to virtual GP services for you and your household.
• Flexible lifestyle benefits, including dental cover and other optional benefits.
• Financial wellbeing support and earned-wage access.
• High street, retail, and gym discounts.
• Cycle-to-work scheme.
• Life cover.
• Employee savings and share schemes.
• Employee recognition awards, including monthly cash prizes and the chance to win an annual prize of up to £10,000.
• Flexible working requests considered from day one of employment.

Important Details

• Schedule: Four days on, four days off, with two alternating shift patterns, 6am–6pm and 12pm–12am.
• Application deadline: Not specified.

Application Process

• Apply through Silverwood Recruitment to find out more.