Control Room Operator

About This Role

This role involves continuously monitoring facility systems, managing operational data, and coordinating work orders and emergency calls to ensure uninterrupted facility operations. The Control Room Associate identifies and communicates alarms and abnormal conditions, supporting the overall maintenance and management personnel.

Responsibilities

• Continuously monitor information displayed through the Facilities Monitoring System
• Identify and communicate warnings when system parameters fall outside established specifications
• Track, document, and manage facility operating data
• Manage lighting and HVAC scheduling according to established requirements
• Receive, document, prioritize, and dispatch maintenance work orders
• Receive and appropriately escalate emergency calls
• Communicate alarms and abnormal conditions to appropriate maintenance and management personnel
• Maintain accurate Control Room logs and shift documentation
• Support shift turnover by communicating outstanding alarms, work orders, and operational issues
• Maintain professional communication with maintenance personnel and customer representatives
• Follow established emergency response and escalation procedures

Requirements

• Certified training, or the ability to obtain training, for Siemens Apogee Building Monitoring Systems
• Certified training, or the ability to obtain training, for Schneider/Square D lighting and power management systems
• Demonstrated competency using Microsoft Office applications
• Strong verbal and written communication skills
• Ability to accurately manage multiple alarms, calls, and work orders simultaneously
• Ability to remain calm and organized during emergency situations

Important Details

• Schedule: continuous operation requiring 24/7 coverage, minimizing unnecessary overtime