About This Role
Operating the control room for the Baggage Handling Systems (BHS) at Nashville International Airport (BNA) is the core of this career-track opportunity. The Control Room Operator provides coordination support, assisting in the maintenance of the BHS and ensuring smooth operations in a dynamic, 24/7 environment.
Responsibilities
- Report on BHS alarms/events to inspect, clear blockages/jams, and repair failed equipment as appropriate
- Coordinate personnel and resources to ensure minimum service requirements are maintained
- Coordinate with stakeholders and handle BHS-related inquiries by person/telephone in a courteous and efficient manner
- Be attentive to the condition of the entire BHS at all times to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to: Jams, E-Stops, Faults, Security, Equipment malfunction, Incorrect operation, Incorrect routing of baggage, Power outages
- Be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to: Workstations based on Microsoft Windows operating systems, Customized applications to monitor BHS operations, Customized applications to monitor and identify baggage routing, Radios, Telephone systems
- Report/Record the schedule of events
- Implement startup procedures
- Implement call tree notifications based on equipment failures
- Implement fallback procedures in accordance with adopted practices
- Complete safety and compliance training as required
- Perform other reasonable ancillary duties to support the operation and our customer
Requirements
- High School Graduate or General Educational Development (GED)
- Ability to read, write, speak, and understand English
- Experience with computer software applications (i.e., MS Office, ERP, etc.)
- Excellent communication and problem-solving skills, including the ability to maintain composure under stress, offering solutions to resolve issues
- Ability to interact professionally with a diverse group of individuals, including executives, managers, and subject matter experts
- Excellent organizational skills, with the ability to manage time effectively to meet deadlines
- Possess the versatility, flexibility, and a willingness to work with constantly changing priorities
- Ability to work independently, as well as a member of various teams
Benefits
- Ongoing career development and training opportunities
- Collaborate with a team in a dynamic environment
- Comprehensive health benefits
- Wellness Program
- Paid Time Off
