About This Role
This role within the Chief Administrative Office (CAO) focuses on driving the delivery, ongoing management, and continuous enhancement of the CAO Program portfolio. The successful candidate will ensure alignment with firmwide program standards and will be directly responsible for creating and executing the governance framework for the CAO Legal & Regulatory Change Management (LRCM) and CAO Third-Party Risk Advisory programs. The role requires strong analytical reasoning, adaptability, and advanced communication skills to foster productive relationships and influence decision-making.
Responsibilities
- Manage and drive the development and enhancement of both the CAO, LRCM and CAO Risk Advisory programs
- Define the program vision, objectives, scope, success metrics, and roadmap to ensure program aligns to firmwide standards and business priorities
- Identify and partner with stakeholders by setting expectations, managing communications, and driving decisions across leaders, partners, and delivery teams
- Serve as the CAO representative on firmwide program calls, acting as the main point of contact between the CAO and the firmwide programs
- Manage key risk and control operating processes, including issue tracking, escalation, resolution, trend monitoring, and drive mitigation plans to closure
- Maintain and enhance governance frameworks, documentation, and reporting processes to support compliance, risk mitigation, and audit readiness
- Partner with CAO sub-functions and other key stakeholders to drive a coordinated and comprehensive approach to program change management
- Escalate issues, risks, and challenges related to change management to appropriate stakeholders, ensuring prompt resolution and transparency
- Foster an inclusive and collaborative team environment, inspiring trust, development, and engagement among colleagues
- Engage with firmwide communities to share best practices, generate synergy, and ensure the CAO’s interests are effectively represented
- Facilitate cross-functional problem solving and decision support, defining needs, aligning solutions, and clearly communicating requirements, options, impacts, and recommendations
Requirements
- Bachelor’s degree or equivalent professional experience
- Minimum 5 years of experience in project/program management, governance, process improvement, and/or technology delivery within an operations or regulated environment
- Exceptional tools and digital workspace proficiency, including PowerPoint (Pitch Pro+), Tableau, Excel/Teams, SharePoint, and Confluence site creation/maintenance; HTML/CSS/JavaScript
- Program/project leadership and governance ability to create framework, set governance, and deliver outcomes across multiple initiatives
- Strong background in risk, controls, and process risk management, including identifying, assessing, and mitigating risks and control gaps
