About the role
Responsibilities
We are seeking to hire a
Contracts Renewal Administrator
As the Contracts Renewal Administrator you will be responsible for order processing, renewing, up-selling, and closing of maintenance/service/license contracts for assigned regions or accounts. Increases renewal sales for assigned region or account(s).
- Facilitate efficient and accurate processing of orders.
- Manage all maintenance and renewal processes spanning maintenance renewals and related reporting, customer database management, generation of licence keys and quick order processing.
- Provide information to customers that they need to renew their software agreement without delay.
- Renewal of contracts.
- Keep accurate records for all Accounts within the Hexagon Asset Lifecycle Intelligence division and CRM system.
- Maintain contracts registered.
- Distribution of all Hexagon Asset Lifecycle Intelligence division software orders. Work directly with the customer to ensure their order is shipped to them without delay.
- Must meet sales objectives such as quota and productivity requirements.
- Maintain account team relationships and transfers leads as appropriate.
Education / Qualifications
- Native level Japanese fluency & Business level English (mainly email and conversation are welcome)
- Degree or Diploma in any discipline
- Minimum 3 years of admin / customer support working experience
- Excellent Administration skills – excellent written and verbal communication skills
- Ability to use well-developed communication and social skills to persuade and influence the views of potential clients
- Ability to deal with clients at all levels, identify client needs and translate those needs into solutions
- Ability to adapt readily to changes in customer requirements
- Builds rapport with customers on a regular basis and cultivates work-related personal relationships
About Octave
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
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