About This Role
This individual contributor role focuses on managing customer-facing IT and technology contracts from beginning to end. The Contract Specialist ensures that contracts accurately reflect commercial agreements, project scope, deliverables, pricing, and service level agreements. The role involves close collaboration with Sales, Legal, Finance, Delivery, and Project Management teams and suits someone with strong experience in customer-side IT/technology contracts.
Responsibilities
- Draft, review, redline, and manage customer contracts, including MSAs, SOWs, NDAs, amendments, addenda, and change orders
- Review contracts for commercial, legal, operational, and technical accuracy
- Validate scope, pricing, payment terms, deliverables, SLAs, milestones, and contractual obligations against approved commercial agreements
- Identify and assess contractual risks relating to liability, indemnity, IP ownership, data protection, termination, penalties, warranties, and service obligations
- Escalate non-standard or high-risk contractual provisions to Legal and senior management with appropriate recommendations
- Support contract negotiations with customers in coordination with Sales, Legal, Finance, and Delivery teams
- Manage the contract lifecycle from initial drafting/review through execution, amendments, renewals, and closure
- Maintain accurate contract records, trackers, version control, and supporting documentation
- Monitor contract expiries, renewals, milestones, obligations, and other critical dates
- Manage contractual changes resulting from project scope changes, variations, and change requests
- Ensure consistency between contracts, quotations, SOWs, project documentation, and commercial approvals
- Prepare contract status reports and dashboards for management
- Support continuous improvement of contract templates, clause libraries, workflows, and approval processes
Requirements
- Bachelor's degree in Law, Business Administration, Engineering, Contract Management, or a related discipline
- 5–8 years of relevant experience in contract management, commercial/legal operations, or a similar function
- Minimum 3 years of experience handling customer-facing contracts within IT, technology, telecom, software, SaaS, system integration, or related industries
- Strong experience in contract drafting, reviewing, redlining, and negotiation support
- Experience working with MSAs, SOWs, NDAs, amendments, change orders, and technology services agreements
- Good understanding of IT project delivery models, SLAs, software licensing, technology services, and commercial terms
- Understanding of IP, data protection/privacy, liability, indemnity, termination, and other technology-related contractual provisions
