This contract specialist role manages customer agreements across the Canadian business portfolio, ensuring they are commercially sound, compliant, and aligned with business objectives. The specialist supports revenue growth, mitigates risk, and enhances customer satisfaction by reviewing, drafting, negotiating, executing, and managing agreements in collaboration with cross-functional stakeholders.
Responsibilities
Lead the review, drafting, redlining, and management of RFx agreement templates, customer contracts, and related commercial documents to identify obligations, commercial considerations, risks, timelines, and approval requirements and develop informed recommendations
Support contract negotiations, track open issues, and collaborate with Legal and cross-functional stakeholders on complex provisions, non-standard terms, risk assessments, approvals, execution, and ongoing contract management
Manage complex post-award matters, including strategic renewals, escalated amendments, contract interpretation, obligation reviews, compliance concerns, material changes, and issues requiring business or Legal review
Monitor renewals, expirations, notice periods, obligations, amendments, and contractual milestones to support proactive management, timely stakeholder action, compliance, and risk reduction
Maintain accurate, audit-ready contract records, metadata, milestones, and supporting documentation in CLM, Salesforce, SharePoint, and other applicable systems in accordance with governance, confidentiality, and compliance requirements
Serve as a CLM power user by supporting templates, clause libraries, workflows, metadata standards, reporting, governance, automation, and system enhancements in partnership with administrators, IT, and business stakeholders
Produce contract lifecycle reporting and analyze portfolio trends, renewal pipelines, compliance metrics, and contract data to improve visibility, decision-making, operational efficiency, risk reduction, and business outcomes
Partner with the Contract Management team and cross-functional stakeholders to transition post-award administration effectively, maintain ownership of complex contractual matters and escalations, improve contracting processes and stakeholder experience, and support departmental projects and strategic priorities
Requirements
Bachelor’s degree in business administration, commerce, legal studies, or a related discipline, or an equivalent combination of post-secondary education and experience, preferred
4 to 8 years of experience in contract management, commercial or healthcare contracting, legal operations, sales operations, or a related business function, preferred
Demonstrated experience with RFx and commercial agreement processes, including contract review, drafting, redlining, negotiation support, contract lifecycle management, and stakeholder coordination in a commercial or regulated environment
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Strong ability to interpret contractual terms, obligations, and commercial requirements; assess contractual, operational, financial, and compliance risks; and recommend or escalate appropriate actions that balance business objectives and risk mitigation
Strong negotiation, relationship-building, written communication, and verbal communication skills, with the ability to clearly articulate risks, obligations, business impacts, and recommendations
Experience using Contract Lifecycle Management systems and related business applications to support templates, workflows, reporting, governance, and continuous improvement; proficiency with Salesforce, SharePoint, Adobe, or similar applications is considered an asset
Strong analytical capabilities and experience reviewing contract data, compliance metrics, renewal pipelines, and performance information to support decision-making
Solution-oriented, collaborative, and customer-focused approach with a commitment to accountability and continuous improvement
Experience in healthcare, medical devices, healthcare distribution, group purchasing organizations, or another regulated industry is considered an asset
Professional certification or development toward NCMA, CPCM, CCCM, PMP, or a related credential is considered an asset
Benefits
Flexible health and dental benefit plans with immediate coverage
Disability and life insurance coverage
Defined Contribution Pension Plan with company matching
Paid time off for family/health/personal needs, in addition to vacation
Maternity, Paternity and Parental leave top-up program
Health & Wellness resources and programs
Tuition reimbursement and continuous learning programs
Long-term incentive program
Performance-based annual bonus eligibility
Important Details
Work format: two-day hybrid role, reporting to Vaughan Head Office
About the Company
Cardinal Health Canada is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country. It employs over 1,300 people nationwide.
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
