Contract Manager

About This Role

Taking ownership of a multi-site facilities management contract and making a genuine commercial impact is the core of this role. This position oversees a portfolio of seven sites in the Slough area and offers responsibility, flexibility, and the opportunity to drive meaningful improvements within an established facilities management operation.

Responsibilities

• Take overall responsibility for facilities management service delivery across seven sites
• Lead, motivate and develop a team of four direct reports
• Manage contract performance, budgets, KPIs and service level agreements
• Identify and implement cost-saving initiatives while maintaining service quality
• Drive operational efficiency, productivity and continuous improvement
• Develop innovative solutions that deliver measurable value for the client
• Oversee statutory compliance, health and safety and contractual obligations
• Build and maintain effective relationships with clients, stakeholders and service partners
• Provide clear performance reporting, financial oversight and recommendations for improvement

Requirements

• Proven experience as a Contract Manager, Senior Facilities Manager, Account Manager or similar within facilities management
• Experience managing multi-site FM contracts or complex facilities operations
• Strong commercial awareness, including budget management and cost control
• Experience leading and developing operational teams
• Understanding of FM service delivery, compliance, KPIs and contractual performance
• Excellent client relationship management and communication skills
• A proactive, solutions-focused approach to problem-solving
• Evidence of successfully improving service delivery, reducing costs or introducing operational efficiencies

Nice to have:

• Tangible commercial improvements delivered within previous FM contracts, such as reducing operating costs, improving supplier performance, streamlining processes or introducing new ways of working

Benefits

• Car allowance
• Hybrid working arrangements
• Subsidised on-site canteen
• Access to an on-site gym
• Free on-site parking

Important Details

• Schedule: Monday–Friday, 8am–5pm
• Team: Leadership of four direct reports
• Sector: Facilities Management, Multi-Site Operations

About the Company

This company is an established facilities management operation.