About This Role
This role supports the management of a diverse portfolio of service contracts within a large healthcare organisation's Property & Facilities team. The Deputy Contracts Manager ensures compliance, value for money, performance management, and continuous service improvement across multiple sites. The position involves working closely with stakeholders, suppliers, and operational teams to maintain safe, efficient, and effective environments that support patient care and organisational objectives.
Responsibilities
- Manage and monitor a large portfolio of facilities and estates-related service contracts
- Coordinate contract renewals, tender exercises, and procurement activities in line with relevant legislation and organisational policies
- Develop service specifications, KPIs, and performance measures for contracted services
- Conduct regular supplier performance reviews and drive continuous improvement initiatives
- Support contract negotiations, variations, dispute resolution, and supplier relationship management
- Monitor contract expenditure and identify opportunities for efficiencies and cost savings
- Lead and coordinate procurement processes, ensuring compliance with procurement regulations and governance requirements
- Maintain approved supplier records and contractor assurance documentation
- Support tender evaluations and contract award processes
- Ensure robust audit trails and procurement records are maintained
- Lead and support administrative teams, promoting high standards of performance and customer service
- Manage operational systems relating to contracts, access management, parking services, fleet operations, and associated processes
- Support the implementation of new systems, technologies, and service improvements
- Ensure contractors comply with site induction and health & safety requirements
- Identify and implement innovative ways of working to improve service delivery
- Support organisational change initiatives and ensure smooth transitions when service providers change
- Monitor service quality, contract performance, and budgetary compliance
- Contribute to efficiency programmes and cost improvement initiatives
Requirements
- Degree-level qualification or equivalent experience
- Significant experience in contract management, procurement, or supplier performance management, with a focus on estates, facilities and property
- Experience operating within a large and complex organisation
- Strong leadership and people management skills
- Excellent negotiation, influencing, and stakeholder management abilities
- Strong analytical and problem-solving skills
