About This Role
Working as a Contract Manager, you will be responsible for the in-life contract management of one or more key accounts, ensuring any change to service requirements, service levels, charges, and other contractual parameters are managed effectively to mitigate risk and to maintain or grow account profitability. You will be involved in matters of contract interpretation, assurance of project contracting, and will act as a trusted advisor, working in collaboration with the Service and Account Management functions. This role involves managing and handling disputes and negotiations, with the intent of ensuring a positive outcome for the company.
Responsibilities
- Create and maintain relevant contractual and commercial control documentation (e.g., Contract Calendar; Change Control Log, W@R Register etc.) with the assistance of the assigned Legal Adviser as appropriate
- Obligations Management: tracking of key customer and supplier obligations required to be fulfilled
- Ensure Charging, Relief and Change Control and other key contract and commercial mechanisms are operated in accordance with the contract and the Change Policy
- Draft Complex CCNs and other ancillary contract documentation such as updated conformed contracts and Financial Models as required by the terms of the Contract
- Act as the principal contact for sales and operational teams on contract issues and single point of contact for escalation to legal advisers
- Act as a trusted adviser to sales and operational teams to assist in delivering contractual obligations and to assist in identifying commercial and contractual solutions to in-life issues
- Interface with Customers and internal departments to understand Contract Change and additional service requirements and negotiate certain contract terms
- Liaise with and escalation to relevant Group area for policy queries and act as a subject matter expert in managing the contract in accordance with appropriate Company Policies e.g., Commercial Policy
- Implement best practice regarding Deal Risk: i.e., pro-active monitoring of key risks identified at bid stage and ensuring risks are identified, tracked and reviewed on a regular basis by the Account Team
- Provide accurate feedback with assigned Legal Adviser to pre-sales functions regarding deviation from modelled solutions and issues in contract operation
Requirements
- Proven experience managing large and complex contracts
- Good standard of drafting capability
- Ability to work within senior teams and advise and escalate as appropriate
- Ability to understand and manage complex risks and issues
- Good communication skills and ability to operate across different levels of management and senior management
- Understanding of managed service commercials including P&L, Balance Sheet and associated internal finance systems
