Contract Manager

About This Role

This full-time, on-site Contract Manager role in the Greater Leeds Area involves overseeing security and facilities contracts. The core responsibility is to ensure service delivery meets agreed standards, legal requirements, and client expectations. The role suits a professional with strong leadership and client relationship management skills.

Responsibilities

• Manage security and facilities contracts
• Ensure service delivery meets agreed standards, legal requirements, and client expectations
• Oversee contract performance
• Coordinate site operations
• Manage budgets
• Produce regular reports for internal stakeholders and clients
• Build and maintain relationships with clients
• Supervise on-site teams
• Handle escalations
• Implement improvements in service quality and efficiency
• Support compliance with health, safety, and security regulations
• Contribute to continuous improvement across Triton’s portfolio

Requirements

• Proven experience in contract management or operations management within security, facilities management, or a related sector
• Strong skills in stakeholder and client relationship management, including negotiation, issue resolution, and service review
• Competence in managing client financial and operational KPIs
• Ability to lead and support on-site teams, including scheduling, performance oversight, and ensuring adherence to procedures
• Knowledge of relevant UK security, fire, and health and safety regulations and standards
• Effective communication and reporting skills, with the ability to prepare clear documentation and present information to clients and management
• Strong organizational and time management skills, with the ability to manage multiple contracts and priorities
• Proficiency with common office software and systems used for scheduling, reporting, and contract administration
• SIA Licence Required

Nice to have:

• Experience in the security industry or facilities management

About the Company

Triton Security & Facilities Management Limited is an independently owned UK security, fire, and risk business founded in 2003. The company has over two decades of experience in the security industry and a strong track record delivering waking watch services to some of the UK’s largest businesses. Triton’s culture emphasizes accountability, professional development, service excellence, and building long-term careers. Employee ownership supports low staff turnover, high levels of responsibility, and a culture of care and innovation, contributing to stable, trusted long-term partnerships.