Contract Attorney

About This Role

This contract attorney position involves responding to customer inquiries, explaining settlement information, and handling escalations. The role requires quick learning of case-specific details and collaboration with various internal teams to maintain high-quality service and documentation.

Responsibilities

• Respond to customer inquiries via phone, email, and written correspondence
• Explain settlement-related information clearly and accurately
• Handle escalations and de-escalate complaints professionally
• Learn case-specific details, procedures, and guidelines quickly
• Identify errors and recommend solutions to operational issues
• Develop and update scripts and procedures for claims teams
• Collaborate with supervisors, project managers, and internal teams
• Maintain accurate documentation and meet quality standards and deadlines

Requirements

• JD from an accredited U.S. law school or LLM from an accredited institution
• Excellent verbal and written communication skills
• Strong customer service and telephone etiquette
• Critical-thinking, analytical, and problem-solving abilities
• Exceptional attention to detail and organizational skills
• Ability to handle difficult conversations with empathy and professionalism
• Strong computer skills and proficiency in Microsoft Word, Excel, Access, and Outlook
• Ability to manage competing priorities in a deadline-driven environment

Nice to have:

• Experience in class action administration, claims processing, or legal services
• Experience handling public inquiries, customer complaints, or claimant communications
• Experience resolving complex or sensitive customer issues

Important Details

• Duration: 12 months (potential extension)
• Training Schedule: 8:00 AM – 5:00 PM PT
• Work Schedule: 8:00 AM – 5:00 PM, aligned with the applicable time zone
• Anticipated Start Dates: November 9, 16, and 23, 2026

Application Process

• One-round Microsoft Teams video interview