About This Role
This management role is key to building and embedding a culture of continuous improvement within the organization, focusing on both external customer service and internal quality and efficiency. The role suits a leader with an analytical and pragmatic approach who can drive change and ensure improvements are implemented and sustained.
Responsibilities
- Develop and implement a clear roadmap for continuous improvement, translating business priorities into a clear improvement agenda
- Monitor progress and ensure results are secured, not just achieved
- Coach a small team of employees, developing them and placing the right people in the right roles
- Set up and embed KPI management within the organization, from leading indicators to lagging results and business impact, with a clear owner and rhythm for each KPI
- Build a root-cause culture, moving from problem identification to the true cause and from cause to a structural solution
- Lead cross-divisional improvement projects from start to finish, ensuring improvements are sustainably embedded in processes, systems, and working methods
- Encourage collaboration across different departments and build support for change
- Make improvement a team effort by training and coaching people in the Continuous Improvement approach
- Act as the right hand of the Supply Chain Director and support the management team with insights and recommendations
Requirements
- Proven track record in Supply Chain Continuous Improvement and Project Management
- Experience with process optimization and change management within a complex organization
- Extensive experience with a Continuous Improvement methodology; experience with Lean and/or Six Sigma is a strong asset
- Ability to work with a fixed improvement methodology and in short sprints with a strict rhythm: sharply define the problem, measure the baseline, find the true cause, test improvements for impact and effort, and embed what works in SOPs, systems, and training
- Strong analytical and data skills, proficient in ERP and inventory planning systems, and able to build analyses and dashboards in Excel and preferably QlikView or Power BI
- Experience managing teams and engaging people in change
- Fluent and convincing communication skills at all levels within the organization
- Results-oriented and takes ownership
- Fluent in Dutch with good knowledge of French and English
Benefits
- Challenging management position with a direct impact on the further growth and professionalization of STG
- Opportunity to help shape a new department and further develop a culture of continuous improvement
- Key role within an organization where initiatives visibly contribute to better results and higher customer satisfaction
