About This Role
Leading meaningful change across the organization is the core of this Continuous Improvement Manager role, driving process excellence, operational efficiency, and performance improvement initiatives. You will partner with leaders and frontline teams to identify opportunities, analyze performance, implement sustainable solutions, and foster a culture of continuous improvement. This position offers an exciting opportunity to make a measurable impact on quality, outcomes, employee engagement, and organizational success every day.
Responsibilities
- Serve as a coach to healthcare executive teams with oversight to regional or senior leadership on the implementation and deployment of SSM Health’s operating model
- Identify, perform or manage tasks related to defining and measuring problems while coaching leaders to solve unique and complex challenges that have a significant impact on the ministry or business unit
- Act as an internal consultant in support of unit and ministry-based strategy deployment activities; supporting the development of short and long term strategies incorporating SSM Health’s operating model practices to facilitate progress and achieve strategic objectives
- Conduct advanced improvement activities through the engagement of leaders and teams while building a culture of continuous learning and enablement through the deployment of SSM Health’s operating model
- Coordinate and lead key improvement initiatives while acting as a coach to internal teams; coordinating workshops, team training, and openly sharing technical expertise related to SSM Health’s operating model to ensure continued adoption of the systems and elements
- Coach and develop a problem-solving culture at all levels of the organization
- Facilitate in-person or virtual “train the trainer” sessions in a professional, articulate manner that clearly demonstrates SSM Health mission and values
- Perform other duties as assigned
Requirements
- Curiosity
- Problem solving mentality
- Comfortable speaking and working with leaders
- Self-starter
- Comfort with ambiguity
- Willingness to travel (10%)
- Data savvy
- Proficiency with technology (Excel, Power BI, QlikView, or other analytic tools)
- Process improvement experience
- Bachelor’s degree or equivalent combination of education and experience
- Three years’ process improvement experience working with executive teams
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
