Continuous Improvement Manager

About This Role

This role drives operational efficiency and continuous improvement across warehouse operations for a global fashion and lifestyle e-retailer. The Continuous Improvement Manager focuses on data analysis, process optimization, SOP standardization, and performance improvement across inbound, outbound, inventory management, labor planning, and 3PL operations. It suits a hands-on, data-driven problem solver with strong warehouse operations knowledge and the ability to turn insights into practical actions that improve productivity, quality, cost, and SLA performance.

Responsibilities

• Lead and support continuous improvement initiatives across warehouse operations, including inbound, outbound, inventory management, labor planning, and 3PL processes
• Identify operational bottlenecks, process gaps, waste, and inefficiencies through KPI analysis, operational data review, floor observations, workflow studies, and stakeholder feedback
• Develop and implement improvement plans to enhance productivity, quality, cost efficiency, capacity utilization, and SLA achievement
• Apply Lean, Six Sigma, TQM, Kaizen, or other continuous improvement methodologies to drive operational excellence
• Recommend and implement strategies to reduce errors, improve throughput, increase UPH/PPH, and lower cost per unit
• Build and maintain reports, dashboards, and performance tracking tools to support data-driven decision-making
• Support warehouse leadership in creating and executing short-term and long-term process improvement roadmaps
• Partner with warehouse managers, supervisors, 3PL teams, and cross-functional stakeholders to implement process changes and ensure consistent execution
• Create, update, and standardize SOPs, process maps, work instructions, and training materials
• Track project progress, measure improvement results, and provide regular updates to management
• Support new process launches, system enhancements, and special projects related to warehouse and supply chain operations

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Operations Management, Business Analytics, Business Administration, or a related field
• 5+ years of experience in warehouse operations, supply chain operations, process improvement, logistics, industrial engineering, or operational analytics
• Experience in e-commerce, retail distribution, 3PL, fulfillment center, or fast-paced warehouse environment is strongly preferred
• Experience working with WMS, TMS, ERP, labor management systems, or other warehouse operation systems
• Strong analytical skills with the ability to interpret large datasets, identify trends, and translate insights into actionable recommendations
• Experience with Lean, Six Sigma, Kaizen, TQM, process mapping, time studies, root cause analysis, or continuous improvement methodologies