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This senior role focuses on identifying and delivering improvement opportunities that strengthen customer outcomes, colleague experience, and operational performance across the Contact Centre. You will work across the business to shape practical solutions, influence stakeholders, and support sustainable change. The role combines business analysis, service design, process improvement, and operational risk awareness to improve how the Contact Centre works.
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Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
