Content Reviewer

About This Role

This role involves evaluating and tagging various forms of content, including video, audio, and images, according to client guidelines. It suits a detail-oriented individual capable of making judgments on diverse content types while adhering to strict procedures.

Responsibilities

• Evaluate and tag video, audio, and image content according to client guidelines
• Review diverse content (audio, video, text, photos) and make judgments within specified options
• Participate in calibration sessions with team members, other locations, or clients as instructed by the Command Center or superiors
• Collaborate with team members to share best practices
• Work effectively both independently and as part of a team
• Communicate clearly with internal and external contacts as required
• Manage multiple assignments concurrently
• Adhere to Tech Mahindra and client procedures, policies, and guidelines
• Follow and adhere to all KPI-related tasks to prevent business impact
• Ensure breaks are pre-approved by the SME, Team Leader, or Managers
• Comply with all instructions from the Team Leader, Command Centre, or superiors
• Adhere to all process-specific policies
• Maintain confidentiality for all process-related work and critical details
• Undertake any additional ad hoc tasks that contribute to improved client service or KPI enhancement
• Identify opportunities that would help enhance the existing workflow