About This Role
Leading a team of Website Content Specialists is the core of this Content Manager role, which focuses on developing employees, maintaining quality, and improving departmental processes. The position suits an experienced people manager who is also a strong writer and editor, comfortable providing direct feedback and leading through change.
Responsibilities
- Directly manage, coach, mentor, and develop Website Content Specialists
- Establish clear expectations, goals, quality standards, and performance requirements
- Assign projects and balance workloads based on priorities, deadlines, capacity, and employee strengths
- Monitor departmental productivity, accuracy, quality, and timeliness
- Conduct regular one-on-one meetings, coaching sessions, and performance reviews
- Provide clear, timely, and constructive feedback
- Address employee performance and workplace concerns promptly, fairly, and professionally
- Hold team members accountable while maintaining a respectful and supportive work environment
- Identify training and development opportunities for team members
- Assist with interviewing, hiring, onboarding, and training new Website Content Specialists
- Build an engaged, collaborative, dependable, and results-oriented team
- Research, write, revise, and edit content for clients in a variety of industries
- Create SEO-driven content for websites, service and practice-area pages, blogs and articles, client newsletters, email campaigns, landing pages, and additional marketing materials
- Review, edit, and approve content before client delivery or publication
- Revise client-provided content while maintaining the client
- Ensure content is accurate, original, well organized, easy to understand, and appropriate for its intended audience
- Verify client-specific information, factual claims, terminology, calls to action, and other important details
- Maintain strong standards for grammar, spelling, punctuation, tone, formatting, and readability
- Step in to complete writing and editing assignments when workload, staffing, or deadlines require additional support
- Contribute to NUVEW
- Maintain strong editorial and quality-control standards across client accounts
- Develop and improve writing guidelines, style guides, review procedures, and quality-assurance processes
- Ensure content aligns with client goals, target audiences, brand standards, and account instructions
- Identify recurring errors and address the related training, communication, or workflow issue
- Review client feedback and corrections to determine how the department can improve
- Strengthen content workflows to improve quality and efficiency without creating unnecessary delays
- Ensure quality standards remain consistent during high-volume periods and tight deadlines
- Create and oversee content that supports search visibility, user engagement, and client marketing goals
- Apply SEO best practices to website pages, blogs, headings, metadata, internal links, calls to action, and page structure
- Collaborate with Content Operations Strategists and SEO team members to ensure content follows the assigned strategy
- Monitor content performance and use available information to recommend improvements
- Stay current on SEO practices, search behavior, content marketing, AI-assisted search, and digital publishing
- Use AI and other content tools responsibly while independently verifying accuracy, originality, quality, and compliance with client instructions
- Manage multiple client projects, priorities, and deadlines simultaneously
- Maintain visibility into departmental assignments, progress, corrections, and completion
- Identify workflow bottlenecks, capacity concerns, unclear responsibilities, and recurring delays
- Recommend and implement practical improvements to departmental processes
- Create and maintain procedures, checklists, training materials, and department documentation
- Coordinate coverage during absences, vacations, staffing transitions, and high-volume periods
- Communicate potential delays, challenges, staffing needs, and recommended solutions proactively
- Work closely with Content Operations Strategists, account managers, SEO strategists, developers, designers, and company leadership
- Participate in internal planning and client meetings when content or editorial expertise is needed
- Contribute thoughtful recommendations during the decision-making process and help the team successfully implement agreed-upon priorities
- Lead the department through evolving processes, technology, responsibilities, and company priorities
Requirements
- Bachelor
- At least five years of professional writing, editing, content marketing, or digital marketing experience
- At least three years of direct people-management experience
- Proven experience directly supervising employees, including responsibility for coaching, performance feedback, accountability, and employee development
- Demonstrated ability to provide direct feedback, address performance concerns, and handle difficult employee conversations professionally
- Experience leading employees through changes in technology, workflows, responsibilities, or company priorities
- Exceptional writing, editing, proofreading, grammar, and verbal communication skills
- Strong understanding of SEO content development and on-page optimization
- Strong critical-thinking, decision-making, and problem-solving abilities
- Ability to evaluate an issue, recommend a solution, and explain the reasoning behind the recommendation
- Strong project-management, organizational, and prioritization skills
- Ability to manage competing priorities and tight deadlines without sacrificing quality
- Experience developing or improving editorial standards, workflows, or quality-control processes
- Ability to balance client expectations, quality, productivity, deadlines, and business needs
- Strong professional judgment, discretion, and follow-through
- Proficiency with Microsoft Office, Google Workspace, content-management systems, and project-management platforms
- Ability to learn and adapt to new software, technology, and evolving workflows
Benefits
Important Details
- Direct Reports: Website Content Specialists
About the Company
NUVEW Web Solutions is a company that provides web solutions.