Content Management Professional

Skill required: Marketing Operations - Web Content Management
Designation: Delivery Operations Team Lead
Qualifications: BBA/Any Graduation
Years of Experience: 7 to 11 years

What are we looking for

• Social Media CRM
• Salesforce Marketing Cloud
• Marketing Operations
• Microsoft Excel
• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to establish strong client relationship

Experience Required

• Proven experience in Marketing, Digital Operations, and/or Project Management, preferably within an FMCG environment.
• Good understanding of the Omnichannel ecosystem and how digital operations drive consumer engagement and business performance.
• Experience working with overseas clients and agencies is an advantage.
• Experience in e-commerce store operations management.
• Hands-on experience with e-commerce platforms and tools (e.g., Shopify, Adobe, Salesforce Commerce, or equivalent).

Technical / Functional / Leadership Skills Required

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent project management and stakeholder engagement capabilities.
• Effective communication and presentation skills with strong interpersonal awareness.
• Fluent in English, both written and spoken.
• Demonstrated ability to operate in fast-paced, cross-functional, and multi-market environments.

Education / Qualifications / Certifications Required

• Bachelor’s Degree in Business Management, Marketing, or Digital Marketing.

BENEFICIAL

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Quick learner with the ability to adapt to new e-commerce platforms and tools.

Roles and Responsibilities:
Operational Execution

• Manage daily web operations, including order fulfilment support, product catalogue updates, SKU listing/delisting, and pricing uploads.
• Coordinate with regional and local teams to ensure timely content uploads, campaign activations, and promotions across multiple e-commerce platforms.
• Maintain accurate inventory data and collaborate with fulfilment and logistics partners to prevent out-of-stock issues.
• Conduct website health checks, ensuring technical stability, accurate product information, and overall site readiness.

Campaign Content Coordination

• Support campaign setup and execution by liaising with marketing, creative agencies, and digital teams.
• Upload and maintain product images, descriptions, and marketing assets in line with global guidelines.
• Manage age-verification executions and ensure compliance with regulatory requirements.
• Track and report campaign performance metrics and identify optimization opportunities.

Issue Resolution Continuous Improvement

• Identify and troubleshoot issues related to order fulfilment, product display, or technical glitches.
• Act as the liaison between local markets, digital teams, and IDT to ensure timely resolution of web or system issues.
• Proactively suggest operational improvements and contribute to process standardization across markets.

Reporting Performance Tracking

• Prepare and maintain daily, weekly, and monthly e-commerce reports for internal stakeholders.
• Track KPIs such as order accuracy, website uptime, and campaign delivery to support performance analysis.
• Ensure accurate documentation and reporting of operational activities for auditing and performance review.

Stakeholder Collaboration

• Partner closely with Marketing, Trade, and Digital Operations teams to align activities with brand and business priorities.
• Coordinate with external agencies for content management, quality assurance, and performance reporting.
• Support the Web Operations Manager in ensuring cross-functional alignment and timely project delivery.