Contact Representative (Customer Service Representative - Recent Graduates)

Duties

This position is located in the Auburn Teleservice Center, 1901 C Street SW, Auburn Washington.

This position is being filled on a full-time, permanent basis. Applicants must be available to work the 10:30 a.m. - 7:00 p.m. shift. Additional selections may be made for this vacancy six months from the closing date of this announcement.

Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the callers question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

This is a career-ladder position leading to the GS-8 grade level.

Please refer to the Qualifications section for information on the experience and/or education required for the position.

Qualifications

**All qualification requirements must be met by the closing date of the announcement.

If you are using experience to qualify, you must have:**

GS-4: 52 weeks of full-time general experience performing progressively responsible clerical, office, or other work that indicates ability to acquire competencies needed to perform the duties of the position.

GS-5: 52 weeks of full-time specialized experience performing all or most of the following tasks: 1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; 2) Answering questions from members of the public or their representatives to obtain or provide information; 3) Using a computer to reconcile discrepancies or entering data; and 4) responding to written inquiries and drafting a variety of other written products.

NOTE: Applicants must be available to work the 10:30 a.m. - 7:00 p.m. shift.

**Important Note: Your resume must indicate the specific number of hours worked per week for each position you've held. You should not use a range of hours (i.e., 20-30) to indicate the number of hours worked per week. Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

AND

Your resume must indicate both a beginning and ending date for each position you've held. Your beginning and ending dates must include at least a month and year.**

Education

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

GS-4: Successful completion of a full 2-year course of study above high school (e.g., 60 earned semester hours, 90 earned quarter hours, associates degree, etc.).

GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).

COMBINING EDUCATION AND EXPERIENCE:
Experience and education as described above may be combined to meet the minimum qualification requirements.

GS-4: Education above the high school level is creditable toward meeting the minimum qualifications requirement.

GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements.

Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.