About the role
Mandaluyong City
Onsite
Monday to Friday
About the Role
We are looking for a highly experienced and strategic Consumer Operations Head to lead consumer operations and drive business performance, operational excellence, and sustainable growth.
Key Responsibilities
Lead and oversee end-to-end consumer operations and business performance
Develop and execute strategies to improve revenue, profitability, productivity, and customer experience
Drive operational excellence and identify opportunities to improve processes and efficiency
Monitor business KPIs and translate performance insights into actionable strategies
Lead, coach, and develop high-performing teams
Collaborate with commercial, merchandising, marketing, supply chain, and other cross-functional teams
Build and maintain strong relationships with key internal and external stakeholders
Ensure operational standards, policies, and business objectives are consistently achieved
Identify market opportunities and develop initiatives to support business growth
Qualifications
Bachelor's degree in Business, Management, Operations, or a related field
10+ years of relevant experience in consumer, retail, FMCG, food, or related industries
Strong experience in operations leadership and business management
Proven track record in managing large teams and driving business growth
Strong commercial acumen with understanding of P&L and key business metrics
Strong strategic thinking, problem-solving, and decision-making skills
Excellent leadership, communication, and stakeholder management abilities
Willing to work onsite in Mandaluyong City
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