Consumer Banker

About This Role

Working with clients to open accounts, perform maintenance, and support engagement through active calling and follow-up is central to this consumer banking role. The position involves running a teller drawer as needed and ensuring all operational and risk management standards are met.

Responsibilities

• Perform necessary functions to open accounts and perform maintenance
• Run a Teller drawer as deemed necessary by management
• Support client engagement through active calling, client conversations, and follow-up
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client
• Ensure client follow-up calls are conducted in the proper time frame
• Maintain all operational and risk management standards
• Assist clients transact business within the branch, drive-thru, by phone and email
• Model the way for peers and coworkers aligned with First Financial's Mission and Values
• Adhere to all compliance and regulatory procedures
• Function as client's personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• Consistently meet or exceed sales, service and referral goals as set by management
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering
• Stay informed and up to date on all bank products, processes and procedures

Requirements

• 2-3 years client service experience in a retail environment
• 2-3 years sales and service experience with previous success in achieving sales and service goals in retail environment
• High school diploma or general education degree (GED)
• Possesses strong sales skills

Nice to have:

• Associate’s degree and/or equivalent work experience in sales

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing
• Incentive eligible

Important Details

• Physical requirements: Occasionally lifts and carries up to 20 lbs; frequently lifts and carries up to 10 lbs; frequently sits, stands, walks and drives

About the Company

First Financial Bank aims to do the right things, right now, in a way that is relevant to its clients.