This role focuses on improving the digital workplace experience for employees across Henkel's global organization. The consultant will use endpoint and service data to understand how various IT components perform, identify recurring issues, and recommend practical improvements. It combines workplace operations, IT service management, service measurement, and continuous improvement.
Responsibilities
Lead the evaluation, standardization, and lifecycle management of workplace technologies and services to ensure alignment with business requirements, company standards, and strategic objectives
Support technology innovation and continuous improvement initiatives across the digital workplace environment
Develop and enhance monitoring, analytics, reporting, dashboarding, and Digital Employee Experience (DEX) capabilities
Leverage operational and endpoint insights to drive data-based decisions and improve service transparency
Drive service optimization, automation opportunities, and operational excellence by identifying trends, issues, and improvement opportunities
Collaborate with cross-functional teams to enhance user experience, service quality, and overall efficiency
Partner with business stakeholders, cybersecurity teams, vendors, and service providers to ensure workplace solutions meet usability, security, compliance, and productivity requirements
Act as a trusted advisor representing the needs of employees and end users
Manage provider and partner performance, ensuring effective service delivery and continuous operational improvements
Foster strong stakeholder relationships to drive service excellence and achieve business outcomes
Requirements
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
Minimum of seven (7) years of experience in Workplace Operations, End-User Computing, or IT Service Management
Proven experience supporting enterprise workplace technologies and driving service improvements in a global environment
Strong knowledge of Digital Workplace and End-User Computing technologies, including Microsoft 365 services and workplace collaboration tools
Capable of enabling seamless user experiences while supporting productivity, security, and compliance requirements
Hands-on experience with Endpoint Management solutions such as Microsoft Intune and SCCM/MECM
Skilled in device lifecycle management, software deployment, policy administration, and endpoint performance optimization
Experience with Digital Employee Experience (DEX) platforms, monitoring tools, and analytics
Ability to leverage endpoint and operational insights to identify trends, improve employee experience, and drive data-driven decisions
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Knowledge of IT Service Management (ITIL Foundation preferred), ServiceNow, and workflow management
Experienced in incident, problem, and service request processes, with a focus on service quality and continual improvement
Strong analytical and reporting capabilities, including Business Intelligence tools such as Power BI
Able to create dashboards, KPI reports, and actionable insights to support operational performance and strategic decision-making
Excellent stakeholder, vendor, and service provider management skills
Effective at building partnerships, managing service performance, and aligning technology solutions with business and employee needs
Strong communication, problem-solving, and project coordination skills
Capable of collaborating across cross-functional teams, influencing stakeholders, and driving successful workplace technology initiatives from concept to implementation
Benefits
A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years
Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
HMO healthcare coverage plan
Provident Fund
Group Life and Personal Accident Insurance
About the Company
Henkel is recognized as one of the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for four consecutive years. The company values the uniqueness of its employees, coming from a broad range of backgrounds, perspectives, and life experiences.
Founded in 1876, Henkel looks back on more than 145 years of success.
