Consultant EVIP Relocation - US Based Remote

Primary function:

The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to: providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered.

Major duties and responsibilities:

• Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.

• Perform exemplary, high-touch service through:

• timely, proactive communication and caseload management;

• reduction of touch points between customer and suppliers;

• coordination between suppliers to avoid duplication of customer document submission;

• 24/7 accessibility;

• Assistance with completing customer’s needs assessment and required documentation;

• Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move.

• Demonstrate knowledge of CARTUS products and services in all interactions with client and customer.

• Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards.

• Conduct weekly updates with suppliers and support groups servicing assigned caseload.

• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.

• Ensure data integrity in all CARTUS systems.

• Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs.

• Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive.

• Provide data input for client customized reports.

• Participate in special projects as needed, including client presentations, client/supplier training.

Critical dimensions/selection criteria:

• Demonstrated ability to meet/exceed company service goals.

• Clear and concise written and verbal communication skills.

• Strategic thinker -strong judgment and decision making skills.

• Interpersonal/Influencing skills.

• Detail oriented; ability to multitask.

• Innovative and resourceful.

• Flexibility – this is a 24/7 role – further details will be discussed in interview.

• Manage stress and pressure.

• Ability to plan and organize.

Qualifications/selection criteria:

• Minimum 3 years in relocation/mobility and Domestic Homesale experience required.

• Bachelor degree preferred.

• Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required.

• High level of accuracy and process orientation required.

• Demonstrated ability to problem solve and manage multiple priorities required.

• Strong communication, interpersonal and influencing skills required.

• Proven excellent service history required.

• Demonstrated leadership skills required.

• This role is working with executives – experience working with high level executives preferred.