About This Role
This role implements the concierge program at Mosaic Life Care, providing high-quality customer service by fulfilling designated requests from caregivers, volunteers, patients, family members, and physicians. The position contributes to a team supporting organizational rewards, recognition, and well-being events.
Responsibilities
- Execute the fulfillment of customer concierge requests within established guidelines
- Establish, build, and maintain relationships with outside vendors, local businesses, and other organizations to promote services that benefit Mosaic caregivers, volunteers, patients, and families
- Participate in the review and evaluation of the program and recommend changes or additional services to continually improve the program in alignment with Mosaic's vision, mission, and values
- Prioritize and coordinate day-to-day activities and requests to provide excellent customer service and problem-solving skills
- Assist in coordinating events to highlight vendors, services, and the program
- Assist in providing the content and communication to highlight and promote the program
- Support recognition and rewards as part of the organizational development and well-being team
- Create and support opportunities in alignment with well-being program dimensions
- Perform other duties as assigned
Requirements
- H.S. Diploma - Required
- Knowledge of office procedures
- Excellent computer skills
- Excellent organizational skills
- Ability to adapt to a fast-paced working environment
- Must demonstrate the ability to handle confidential information and be willing to sign a statement of confidentiality
- PC keyboard, knowledge of layout and software programs
- Excellent communication skills
- Moderate written skills
- Presents well to patients, visitors, and is well groomed
- Moving, kneeling, stooping, reaching, walking, pushing, pulling and lifting up to 20 lbs.
- Interpret data, comprehend, understand, explain, short and long term memory, concentration/alertness, and follow rules/instructions, organizational skills
- Self-starter, independent thinker who requires little supervision and a problem solver
- Visual, hearing, feeling, smelling, distinguishes colors
- Must be able to travel between various system facilities and offsite locations as needed
Nice to have:
- 3 years of experience in a customer service role
Important Details
- Licenses and Certifications: Upon Hire
About the Company
Mosaic Life Care implements the Sunshine Personal Assistant (SPA) and well-being concierge program.
