About This Role
This full-time Concierge role at InterContinental Toronto Centre is for a hospitality professional who is passionate about offering exceptional service to guests. The position is located in the heart of the entertainment and business districts in downtown Toronto.
Responsibilities
- Coordinate guests' needs, requests, and inquiries to ensure superior service and value
- Collect and provide comprehensive information and coordinate guest requests including hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest
- Handle reservations and obtain/issue tickets where applicable
- Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.
- Respond appropriately to guest concerns or complaints in a timely manner
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand
- Promote teamwork and quality service through daily communications and coordination with other departments
- Be aware and prepare for all in-house group meetings and VIP arrivals
- Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.
Requirements
- High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience
- Must speak fluent English
- Ability to perform the following:
- Carrying or lifting items weighing up to 25 pounds
- Handling objects such as phone, computer keyboard
- Communication skills are utilized a significant amount of time when interacting with guests and third parties
- Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc.
Nice to have:
- Some College and knowledge of locale
- Other languages
Benefits
- Highly competitive benefits package
- Tailored support for career growth
- Opportunities within the IHG® family of brands
Important Details
- Schedule: May be required to work nights, weekends, and/or holidays
- Application deadline: 12/31/2026, 10:00 PM
About the Company
InterContinental Hotels & Resorts is part of the IHG® family of brands, a global hospitality company with over 4800 hotels in over 100 countries around the world. InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.
