About This Role
The Concierge serves as an ambassador for the Community, providing a positive first impression to all who enter. This role involves receptionist duties and other administrative tasks to support the Community's operations.
Responsibilities
- Provide a positive first impression to all who enter the Community
- Answer and screen all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
- Greet all visitors in a friendly, courteous, and professional manner
- Screen and require visitors to “sign in” at the reception desk
- Notify Residents of visitors
- Instruct Resident’s visitor according to Resident’s instructions
- Receive and process incoming mail
- Accept all outgoing mail/packages
- Type, copy, order, and maintain inventory of office supplies, performing other clerical duties as assigned
- Maintain and update Emergency Phone Number Log and keep log at front desk
- Maintain and update emergency contact information on each Resident and keep information at front desk
- Assist managers with various clerical responsibilities
- Page staff as necessary
- Take RSVPs for special functions, as necessary
- Oversee sign-up for scheduled transportation
- Hand out maintenance request forms and pass them onto Environmental Services Director
- Perform other duties as necessary, to include light housekeeping duties
- Follow all emergency procedures
- Understand all safety policies and procedures
- Communicate effectively with all staff
- Immediately advise Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately
Requirements
- High School Diploma required
- Possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities
- Require considerable initiative and judgment
- Have word-processing and clerical skills
- Be able to work flexible hours and participate in holiday activities
Important Details
- Schedule: Required to work weekends and holidays as assigned; may be required to work on shifts other than the one for which hired; may be required to work extended hours (up to 16 hours per day)
About the Company
The Concierge serves as an ambassador for the Community.